Global Service Director – Forestry Machinery
Develop global service operations strategy, manage regional service teams and dealer networks, and improve equipment uptime and customer satisfaction.
- Company
- A Large Multinational Heavy Equipment Group
- Industry
- Heavy Equipment / Forestry Machinery
- Employment Type
- Full-time
- Work Mode
- On-site
- Salary
- RMB 500K–1M / Year
Overview
Develop global service operations strategy, manage regional service teams and dealer networks, and improve equipment uptime and customer satisfaction.
Responsibilities
"1. Strategic Management: Formulate global service operations strategy to boost equipment uptime and customer satisfaction, driving service revenue and parts growth.
2. Team Leadership: Manage regional service teams and dealer networks; establish a global technical support system.
3. Technical Support: Resolve complex faults in harvesters and forwarders; lead remote diagnostics and on-site troubleshooting.
4. Process Optimization: Leverage IoT data to implement predictive maintenance and optimize service and parts inventory processes.
5. Budget Control: Oversee global service department P&L, warranty costs, and efficiency metrics."
Requirements
Expert in hydraulic, electrical control, and engine systems; familiar with forestry operating conditions and customer pain points; cross-cultural team leadership; strong data analysis and crisis-management skills; fluent in English
Preferred Qualifications
Familiarity with mainstream equipment such as Ponsse, John Deere, and Tigercat preferred
Language Requirements
Fluent English (Mandatory)
Travel Requirements
50%+ international travel; frequent destinations: Brazil and Russia